Frequently Asked Questions

How does payment work?

Payments are done with cash, debit card, credit card or via EFT. If a purchase is made online, secured payments are done through Payfast.

What is your delivery policy?

We offer free delivery to certain areas in and around Cape Town. Courier can be arranged to any other area in South Africa within 2 – 4 business days after payment is received. For the rest of Africa delivery will take place within seven business days. Clients are also welcome to arrange their own courier if preferred.

Does the equipment have guarantees?

All our equipment have a 6 or 12 month guarantee.

Is CaterWize a registered company?

Yes we are a registered company with Reg No: 2007/017478/07

Is CaterWize VAT registered?

Yes we are registered with VAT No: 4860248626

How long lead times is there on orders?

We aim to deliver within 24 hours in and around Cape Town. Courier can be arranged to any other area in South Africa within 2 – 4 business days after payment is received. For the rest of Africa delivery will take place within seven business days.

What are the terms and conditions of sale?

A copy of our Conditions of Sale is available on request.

What is your office hours?

For sales and deliveries we are available between 08:00 and 17:00 Monday to Friday and 09:00 to 12:00 on Saturdays. Other than that we are always available on our mobile phones as well as on Whatsapp.

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